Road King Custom

Sometimes the best lessons customer service education from providers who do all the right things at the right time and the right way. One of those lessons came to me for a taxi ride.

This was no ordinary ride, though.

I had a wonderful experience in a brand new Mercedes taxi white. But this was not the car that impressed me - he was the driver, who of course a thing or two about education customer service. Martin Lim picked me up in his taxi spotless with magazines being in the back, a selection of music CDs, a cell phone for my use, digital video TV and handheld Internet-related mounted on the dashboard. Lim maintains a database of regular clients and even send "Thank You" notes by e-mail after the walk.

When we reached my destination, I do not want to leave the car.

Is this investment profitable? Lim made four times on average a taxi driver in his city. But it is not a taxi driver. His (self appointed) the title "Supplier of Custom Limousine."

It even has a nickname - "Elvis". The name was given by a former client, and it sticks. After months of travel by taxi true, this customer has bought a car. But he kept on hand coordinates Lim. Now, whenever the former client finds himself lost in the streets, he calls Lim on the mobile phone and told him: "You are the king of the road! Can you help me understand where I am, and how to get where I am? "

Key Learning Points

Elvis stood out from the crowd by doing things more, better and different from the rest. It was not just a singer. He was the king. You can be too. Take a lesson in customer service education of the King of the Road to improve your own business.

Action

Do you have a customer service education through the study of what everyone is doing in your company, and then do something else. Make an extra effort. Get busy. Get famous. Get rich. Get training customer service pays!